Solved [June 2023] BCS055 - Business Communication - Previous Year Question

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Read the following passage and answer the questions given below it - Part A:
Whether you are leading a team at work, captaining your local sports team, or in charge of a major company, your style of leadership is a critical factor in the success of your team. So what makes an effective leader? According to Professor D Quinn Mills of the Harvard Business School, research shows that there are certain preferred leadership qualities that are common to all cultures. In general, people appreciate leaders who appear honest and trustworthy. However, integrity is a complex idea, often determined by national culture, and what is considered honest in one society is not necessarily so in another. Convection—a strong belief in what you are doing–is a characteristic of leaders in all cultures, but how it is displayed can vary widely. Demonstrating a whole-hearted commitment to the success of your team or project is possibly more overt in America than elsewhere. However, a passionate leader with energy and enthusiasm–someone who can energize and inspire their team to succeed–is an asset almost everywhere. Similarly, in most cultures it helps to be a good communicator, to be people-focused and have well-developed interpersonal skills. The ability to make good decisions quickly is something most cultures see as important. However, being decisive means different things to different people. European and Japanese leaders are the most collaborative decisionmakers, taking time to consult with colleagues and consider the options. This is typical of a more participative style of leadership. In contrast, Chinese leaders, for whom the typical role model is often the head of the family, are more likely to make decisions personally. This more autocratic approach tends to be typical of task-oriented, top-down leaders, where what counts is results – it is also frequent in American leaders. Being adaptable is also an important quality; team leaders often need to be flexible in their response to changing circumstances. Similarly, the ability to delegate and to know when to be hands-off is also necessary. There’s evidence that being able to show empathy – to understand the feelings, needs, and motivation of others – is increasingly seen as a key trait of effective leadership in the United States and Europe, and will become more important in Asia as companies have to compete for managerial talent in a global market. Related to this, certain Asian cultures value leaders who are self-aware and humble – the ability to know yourself and accept your limitations is often a trait of the most effective leaders. (i) How do leaders show empathy? Why would this trait become more important in Asian Companies?
(ii) What is the difference in leadership style between economies of Western Europe and Japan and that of China?
(iii) Why is 'integrity' a complex idea?
(iv) What trait is especially valued in certain Asian cultures?
(v) Give a title to this passage and say why you think it is appropriate. (2 marks)

Answer:

  • (i) Leaders show empathy by understanding the feelings, needs, and motivations of others. This trait will become more important in Asian companies as they compete in a global market for managerial talent.
  • (ii) Western European and Japanese leadership styles are collaborative and participative, involving consultation and teamwork. In contrast, Chinese leadership is more autocratic and task-oriented, with decisions made personally.
  • (iii) Integrity is a complex idea because it is often determined by national culture. What is considered honest in one society may not be in another.
  • (iv) Certain Asian cultures value self-awareness and humility in leaders.
  • (v) Title: "Qualities of Effective Leadership Across Cultures." This title is appropriate as the passage discusses leadership qualities in different cultural contexts.

Pick out words from the text which mean the same as the following:
(i) crucial (Para 1)
(ii) the quality of being honest (Para 2)
(iii) done in an open way not–secretly (Para 3)
(iv) demanding that people obey completely (Para 4)
(v) quality (Para 6) (5 marks)

Answer:

  • (i) Critical
  • (ii) Integrity
  • (iii) Overt
  • (iv) Autocratic
  • (v) Trait

Make sentences of your own with the following words:
(i) appreciate
(ii) displayed
(iii) people-focused
(iv) collaborative
(v) flexible (5 marks)

Answer:

  • (i) I truly appreciate your efforts to help me complete the project on time.
  • (ii) The painting was beautifully displayed in the art gallery.
  • (iii) A people-focused approach often results in higher employee satisfaction.
  • (iv) The team worked in a collaborative manner to achieve their goals.
  • (v) She has a flexible schedule, which allows her to manage both work and family responsibilities effectively.

Write short notes on the following:
(i) Characteristics of a report
(ii) Differences between written and oral communication
(iii) The importance of culture in business communication
(iv) Organizing a portfolio
(v) Characteristics of a group discussion (10 marks)

Answer:

  • (i) Characteristics of a report:A report is a formal document that provides information systematically. It should be clear, concise, accurate, and objective. Reports are structured with headings, subheadings, and a logical flow of information to aid comprehension.
  • (ii) Differences between written and oral communication:Written communication is documented, formal, and provides a permanent record, while oral communication is conversational, informal, and does not leave a tangible record. Written communication takes time to create, whereas oral communication allows immediate interaction.
  • (iii) The importance of culture in business communication:Culture influences how messages are interpreted, the style of communication, and business etiquettes. Understanding cultural differences ensures effective communication, minimizes misunderstandings, and fosters successful international collaborations.
  • (iv) Organizing a portfolio:A portfolio should showcase skills, achievements, and experiences relevant to the purpose. It should include sections like a resume, work samples, certifications, and references, arranged neatly and labeled clearly for easy navigation.
  • (v) Characteristics of a group discussion:A group discussion involves multiple participants sharing ideas on a given topic. Characteristics include active participation, logical argumentation, good listening skills, respect for others' opinions, and effective communication to reach a consensus.

Fill in the blanks with appropriate verbs given in the brackets:
(i) The night our mother ............... (go) to the shop and ............... (do not) come back. What ............ (happen)? I don't know.
(ii) I .............. (buy) a new car last month but I ............. (not sell) my old car yet, so at the moment I have two cars. (5 marks)

Answer:

  • (i) The night our mother went to the shop and did not come back. What happened? I don't know.
  • (ii) I bought a new car last month but I have not sold my old car yet, so at the moment I have two cars.

Change the following sentences into the passive voice:
(i) The cook is tasting the soup.
(ii) Anu answered all the questions easily.
(iii) Rina lost her passport.
(iv) You cannot park the car here.
(v) Who broke the chair? (5 marks)

Answer:

  • (i) The soup is being tasted by the cook.
  • (ii) All the questions were answered easily by Anu.
  • (iii) Her passport was lost by Rina.
  • (iv) The car cannot be parked here.
  • (v) By whom was the chair broken?

As a secretary of a sports club, write a letter of about 150 words to a secretary of a similar club to explore the possibility of arranging matches or contests (especially sports) between the members of your respective clubs next season. It may be useful to refer to the situation and amenities of your sports ground. (10 marks)

Answer:

Dear Secretary,

I hope this letter finds you well. As the Secretary of XYZ Sports Club, I am writing to explore the possibility of arranging friendly matches and contests between our respective clubs for the upcoming season.

Our club boasts a well-maintained sports ground equipped with modern amenities such as floodlights, ample seating, and dedicated areas for various sports, including cricket, football, and tennis. We believe that engaging in such matches would not only foster a spirit of camaraderie but also provide an excellent platform for our members to showcase their skills and gain valuable experience.

Please let us know if your club would be interested in this proposal. We can further discuss the logistics and schedule a meeting to finalize the arrangements.

Looking forward to your positive response.

Warm regards,
Secretary
XYZ Sports Club

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